Products

Honey Hallow Return & Refund Policy

At Honey Hallow, we want you to feel confident when ordering from us. If something isn’t right with your order, we’re here to help. Please review the policy below for information about returns, damaged items, cancellations, exchanges, lost shipments, and refunds.

Returns Due to Customer Preference

We accept eligible returns requested within 30 days of the date your order was delivered.

To qualify for a return, the item must be in its original condition and you must be able to provide your order confirmation, receipt, or other valid proof of purchase.

Because Honey Hallow products are personal-care products, opened, used, or altered skincare products may not be eligible for return for hygiene and safety reasons.

To request a return, please contact Honey Hallow through the customer-support contact information provided on our website. Do not send an item back before your return has been approved. Unauthorized returns may not be accepted.

If your return is approved, we will provide instructions for returning your order. Unless the return is due to an error or product issue caused by Honey Hallow, the customer may be responsible for return shipping costs.

Damaged, Incorrect, or Defective Items

Please check your package as soon as it arrives. If your order arrives damaged, defective, faulty, or contains an item you did not order, contact us as soon as reasonably possible.

Please include your order number and, when applicable, clear photographs of the product and packaging so we can review the issue.

If we determine that the problem was caused by damage during delivery, an incorrect shipment, or a product defect, Honey Hallow will work with you to provide an appropriate resolution, which may include a replacement or refund.

For approved claims involving an error or qualifying issue on our part, Honey Hallow will cover the applicable return shipping costs.

Order Cancellations

Orders may be cancelled within 24 hours of purchase, provided the order has not already been prepared or dispatched.

Once an order has shipped, it can no longer be cancelled. If you no longer want the item, please refer to the applicable return section above.

If you need to cancel an order, contact us as soon as possible with your order number.

Exchanges

We generally do not process direct exchanges.

If you would like a different product, you may return the eligible item according to our return requirements. Once the return has been approved and processed, you can place a new order for the product you prefer.

Lost or Missing Shipments

If your package has not arrived within 2 days after the carrier’s expected delivery date, please contact Honey Hallow.

We will review the tracking information and, when appropriate, contact or open an investigation with the shipping carrier. Please allow up to 5 business days for the carrier investigation.

If the carrier is unable to locate the shipment after the investigation and the package is determined to be lost, Honey Hallow may offer a replacement or refund, depending on the circumstances.

If tracking shows that a package was delivered but you cannot locate it, we may ask you to check with household members, neighbors, the delivery location, and the carrier before an investigation or resolution is provided.

Refunds

Once your approved return has been received, Honey Hallow will inspect the item and determine whether it meets the applicable return requirements.

If your refund is approved, the refund will be issued to the original payment method.

Please allow up to 10 business days for Honey Hallow to process an approved refund. Your bank or payment provider may require additional time before the funds appear in your account.

If you have not received your refund after 15 business days from the date we confirmed that your refund was approved, please contact us so we can help investigate the status.

Questions About Your Return

If you have questions about a return, damaged order, cancellation, exchange, lost shipment, or refund, please contact Honey Hallow through the customer-support contact information available on honeyhallow.com.

We review each situation individually and will do our best to provide a fair and reasonable resolution.

Honey Hallow — Handcrafted with care in the USA.